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Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services click here.

COVID-19 – Service updates and information

Please see below for the most recent information from SafeNet regarding COVID-19 and how we are working to ensure the safety of our residents and staff.

See the latest guidelines.

This page was last updated on 7th April  2020


Please note that all of our services are still operating but there have been some changes to our daily operational delivery to help us protect our staff, residents and community-based clients.

Group work in the community

We have temporarily suspended all group work at all our community venues, including Lancaster. We are providing telephone support, safety planning and referral advice. Please call 0300 303 3581 or email contact@safenet.org.uk.


Refuges

We are still taking referrals and providing support via our 24 telephone urgent response number – 0300 303 3581 and email (contact@safenet.org.uk).

All of our refuges have implemented various measures to ensure that the risk of infection is being kept to minimum, such as enhanced cleaning regimes, hand washing and hygiene advice across all refuges sites and office and we are providing self-isolation guidance and packs for children and families. Social distancing measures are in place for staff in office spaces and for residents in all communal spaces and during delivery of support sessions.

We are implementing home working where possible to reduce staffing numbers across all our sites but will remain at safe staffing levels to ensure safety and security and we are restricting any unnecessary visitors to refuges. We are also restricting staff travelling from one refuge to another and any non essential visits in the community.


20.03.20

All of our services are still running as usual to date, bar the community group sessions mentioned below. Please remember that we are here and can support/take referrals for those who need it, especially during these uncertain times.

We can also assist you with emergency safety planning and our teams are following all Government guidance to keep our residents and colleagues safe.

Please call us on 0300 3033 581 or email contact@safenet.org.uk if you need support, and if you are in immediate danger, always call 999.


19.03.20

All of our services are still running as usual to date, bar the community group sessions mentioned below.


18.03.20

With recent Government advice on self-isolation and social distancing during COVID-19, we are aware that this may put victims of domestic abuse at additional risk.

We would like to reassure you that we are here to help those who need it and at present, we are still taking referrals to our refuges and support services across the North West.

We can also assist you with emergency safety planning and our teams are following all Government guidance to delay any cases of COVID-19 in our refuges and keep our residents safe.

Please call us on 0300 3033 581 or email contact@safenet.org.uk if you need support and if you are in immediate danger, always call 999.


18.03.20 – Group working sessions update

Following the recent COVID-19 outbreak and Government advice, we are no longer able to facilitate group working sessions in the community.

Please rest assured that this is only a temporary measure and we are still able to support you with safety planning, support over the phone and we are still taking referrals refuge service.

Please call us on 0300 3033 581 or email contact@safenet.org.uk if you have any questions or need support (if you are in immediate danger, always call 999) and we will be posting regular updates on our social media channels.

Get In Touch

Tel: 0300 3033 581

Email: contact@safenet.org.uk

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