All of our refuges have implemented various measures to ensure that the risk of infection is being kept to minimum, such as enhanced cleaning regimes, hand washing and hygiene advice across all sites and offices, and we are providing self-isolation guidance and packs for children and families. Social distancing measures are in place for staff and residents in all communal spaces and during delivery of support sessions.
We have implemented home working where possible to reduce staffing numbers across all our sites but remain at safe staffing levels always, to ensure safety and security for our residents. We have also restricted staff travelling between the refuges.
Frequently Asked Questions
With recent Government advice on self-isolation and social distancing during COVID-19, we are aware that this may put victims of domestic abuse at additional risk.
We would like to reassure you that we are here to help and support you. Remember – you are not alone.
If you are in immediate danger, always call 999.
As of Monday 14 September, the Government has stated that by law, no more than six people will be allowed to gather at any time in England. There are some exemptions. You can find up-to-date guidance here: https://www.gov.uk/coronavirus
Please remember that there are separate local restrictions and guidance in place for different areas of England, including Greater Manchester, East Lancashire, West Yorkshire and Preston: https://www.gov.uk/guidance/north-west-of-england-local-restrictions-what-you-can-and-cannot-do
There are also additional local measures in place specifically for residents in Blackburn with Darwen, Oldham and Pendle: https://www.gov.uk/guidance/blackburn-with-darwen-oldham-pendle-local-restrictions
We understand that you may have some questions and we’ve done our best to answer them here.
Yes. All of our Refuges have implemented various measures to ensure that the risk of infection is being kept to minimum, such as enhanced cleaning regimes, hand washing and hygiene advice across all sites and offices, and we are providing self-isolation guidance and packs for children and families. Social distancing measures are in place for staff and residents in all communal spaces and during delivery of support sessions.
We have implemented home working where possible to reduce staffing numbers across all our sites but remain at safe staffing levels always, to ensure safety and security for our residents. We have also restricted staff travelling between the Refuges.
You might be particularly concerned about a family member or a friend at the moment if they will be at home with their abuser.
Always encourage them to call 999 in an emergency.
Encourage them to reach out for support. We can offer support via phone, website, online chat and social media.
Please do not approach the perpetrator about their behaviour, this could escalate the abuse and put them in further danger. It is also important that you do not put yourself in a dangerous situation.
Click here to read the latest Government advice in relation to support for victims of domestic abuse.
If you are self-isolating with a perpetrator you may be worried that they are monitoring your devices. Please remember that if you are unable to call us you can also seek support online, by filling in our webform or accessing our online chat. The live chat service is available everyday during three dedicated timeslots; 10am – 12pm, 2pm – 4pm and 8pm – 10pm.
Try to keep your phone charged and with you at all times, and contact us when it is safe to do so.
Our team of highly-trained staff can offer you confidential and non-judgmental support, and information on your rights and options. Translators are available if English is not your native language.
Remember to use our ‘quick exit’ button if you are in the vicinity of your abusive partner and always try to use a ‘private’ browser. For more information on how to do this click here.
Always call 999 in an emergency; if you are unable to speak on the phone, there are systems in place to connect you to the right service:
- If you are calling from a mobile phone, you can use the ‘Silent Solution’ system. Press 55 and the operator will transfer the call to the relevant police force as an emergency. The police call handler will then ask you a series of simple yes/no questions. If you’re still not able to speak, listen to the instructions you are given so the handler can assess your call and send help. Please note that calling from a mobile does not allow the police to track your location.
- If you are calling from a landline, pressing ‘55’ will not work. If you can’t speak you should stay on the line and the operator will connect you to a police call handler. If you need to put the phone down, the line will stay open for 45 seconds. If you pick it up again during this time and the operator is concerned for your safety, they will put you through to a police call handler. Calling 999 from a landline means the police may be able to retrieve information on your location to send help.