We provide safe refuge accommodation to survivors of domestic violence and abuse. Our communal Refuge facilities in Burnley and Lancaster welcome individuals and families, and supports them to get their lives back into perspective and take back control of their lives. They gain support from experienced practitioners, as well as mutual support from other families in similar circumstances.

Refuge space is in high demand, and most referrals are from partner agencies, such as health agencies (Health Visitors, Midwives, GPs, Hospitals), housing, police helplines, etc., with a small number of self referrals. Families can stay at the refuge for up to six months, but an average stay is around three to four months.

Following admission, residents are allocated a support worker and, together, they agree a ‘support plan’ which addresses all key needs around emotional support, practical, lefal, re-housing, welfare, income and debt, children’s needs, risk assessment and safety planning.

In addition to structured one-to-one support, support workers off ad hoc emotional and practical support with support groups, advocacy, counselling and involvement in wider social, education and community initiatives.

We work in close partnership with our partner agencies to help deal with all issues identified, and to successfully re-settle the family safely in the community.