“The CCTV and having staff onsite at all times made me feel safe and calmed my anxiety.”

Your safety is of the highest importance. Our staff are on-site 24 hours a day to ensure a safe environment, and they operate entry and exit to and from the refuge. Our locations are confidential, and we use a range of high-quality security features, including CCTV, a night-time alarm system, security fencing and emergency police response via a ‘panic button’.


See our Frequently Asked Questions for further information

Where can I find help or information?

There are many people you can contact:

  • Talk to us on the SafeNet Helpline (Mon – Fri 10am – 5pm) 07866 510 728.
  • National Domestic Violence Helpline (24 hour) 0808 2000 247.
  • In an emergency, always phone 999.

Am I experiencing domestic abuse?

Sometimes it’s difficult to know:

  • Does your partner threaten you and your children?
  • Are you and your children often frightened by your partner?
  • Are you constantly degraded and picked on?
  • Are you not allowed to have contact with friends and family?
  • Does your partner constantly check where you have been, how much you spend, who you speak to?

Domestic violence covers a range of behaviours within all types of relationships, including physical, emotional, sexual and financial abuse. It can be carried out by men against women, women against men, within same sex relationships, and by family members. It can affect anyone regardless of social group, age, ability, ethnic origin or sexuality. It can be from a current or ex partner.

Domestic violence can have devastating effects on the well-being and development of children who witness it.

What can I do?

If you are being abused, it is useful to talk to someone about what has happened, even if you don’t want to do anything about it. Call our helpline on 07866 510 728. Getting someone to record the incidents will help if you do decide to take action.

Remember – telling someone doesn’t mean you have to do anything. There are places to go where you can just talk in confidence. It’s important to protect yourself by documenting your experience of abuse. Most agency workers will document what has happened if you request it.

What if I want to leave?

You can go into a refuge. Our helpline staff will help you – call us on 07866 510 728. This doesn’t mean you have to move out of your home permanently. We can help you stay in your own home and remove the violent person, if possible. We can also help you get new accommodation locally or further away, depending on your needs.

Planning for your future safety

Think about your safety:

  • Do you have access to a phone?
  • Could a neighbour phone for you?
  • Could you ask someone to phone for you if they hear anything?
  • Do your children know how to phone 999?

If you are planning to leave home, or you have to leave in an emergency, consider gathering together the following:

  1. Important papers, including passports, birth certificates, injunction and/or legal documents
  2. Benefit books, bank/cheque books and bank statements
  3. Essential medication/child health records
  4. Spare keys to property, cars etc.
  5. Address book, phone numbers of friends, family, emergency services
  6. Money for taxis, buses and other essentials
  7. Bag of essential clothing, including underwear
  8. Toiletries
  9. Baby milk/food and other essential baby items
  10. Photos/child’s cuddly toy or other sentimental items

It may be possible to leave some of these essential items at a friend or relative’s house if you think this would be helpful.